We ship to all locations within the United States.

Shipping times may vary depending on the destination. Orders are typically delivered within 4–6 business days business days after dispatch.

All orders shipped within the United States qualify for free shipping.

We accept the following payment methods:

• Shop Pay
  
• Visa
  
• Mastercard
  
• American Express
  
• Maestro
  
• UnionPay
  
• Apple Pay
  
• Google Pay
  

All payments are processed securely at checkout.

Yes. Returns and exchanges are possible in accordance with our Return & Refund Policy. Please contact our customer service team for detailed instructions before sending an item back.

To maintain your jewellery:

• Avoid contact with water, perfumes, lotions, and cleaning products.
  
• Store jewellery in a dry place, preferably in its original packaging.
  
• Gently clean with a soft, dry cloth.
  

Pearls and gold-plated items require extra care to preserve their finish.

If you receive an item that is damaged or broken upon arrival, please contact our customer service team as soon as possible.

Email us at info@pearlandsaga.com and include:

• Your order number
  
• A brief description of the issue
  
• Clear photos showing the damage
  

Once the issue is reviewed and confirmed, we will arrange an appropriate solution in accordance with our Return & Refund Policy. This may include a replacement or refund, depending on the situation.

Customer service is available Monday to Friday, 09:00 AM – 5:00 PM (GMT-5).

You can contact us at info@pearlandsaga.com.

We aim to respond to all inquiries within 24 hours on business days.