Shipping policy

Pearl & Saga offers Free Shipping on all orders within the United States.

Shipping Process

The order cut-off time is 12:00 GMT. When you place an order, you will receive a confirmation email containing a full summary of your purchase. Order processing typically takes 1–2 business days (Monday to Friday).

Once your order has been dispatched, you will receive a second email with tracking information. Delivery transit time generally takes 4–6 business days (Monday to Friday) after dispatch. This results in an estimated total delivery time of approximately 5–8 business days.

Potential Delays

If the estimated delivery time has passed and your order has not yet arrived, please allow up to 2 additional business days (Monday to Friday) and make sure to check your tracking information.

If your package still has not arrived after this period, please contact us and include your order number so we can assist you further.

Cancellations

If you wish to cancel your order, please contact us at info@pearlandsaga.com before the order has been dispatched.

Once an order has been dispatched, cancellation is no longer possible. In that case, you will need to wait until the order is delivered and then follow the return procedure, if applicable. Please refer to our Return and Refund Policy for further details.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us as soon as possible at info@pearlandsaga.com and include clear photos showing the issue.

Once verified, we will arrange a replacement or send the correct item at no additional cost to you.

Contactinformation

Store Name: Pearl & Saga 

Legal Entity: JW E-commerce

Company Address: Rijnzathe 6, 3454 PV De Meern, Netherlands

Chamber of Commerce Number: 96567406
VAT-No: NL005217625B21

Opening hours customer service

Monday - Friday: 09:00 AM - 5:00 PM (GMT-5)
Saturday - Sunday: Closed

Email: info@pearlandsaga.com
Phone: +31645115332

We aim to respond within 24 hours.